Privacy Policy

Last Updated: January 2026

The Desitech (owned and operated by Desitech Tirustore Pvt Ltd) values the trust you place in us. This Privacy Policy describes how we collect, use, and protect your personal information when you visit www.thedesitech.com (the "Site").

1. Information Collection and Ownership

Desitech Tirustore Pvt Ltd is the sole owner of the information collected on this website. We only have access to information that you voluntarily give us via email, order forms, or other direct contact from you. We will not sell, rent, or share this information with any outside parties, except as outlined in this policy.

2. What Data We Collect

To fulfill your orders and provide a seamless "Lifestyle" tech experience, we collect:

Contact Details: Name, email address, telephone number, and shipping/billing addresses.
Order History: Products purchased and interaction with our website.
Device Information: IP address, browser type, and cookies (to ensure the shopping cart functions correctly).
Payment Information: All credit card/UPI transactions occur over secure, encrypted third-party payment gateways (like Razorpay/CASHFREE). The Desitech does not store or have access to your full credit card details or CVV.

3. Purpose of Collection (DPDP Act Compliance)

We use your information for the following specific purposes:

Order Processing: To ship your Desitech gear and send order confirmations.
Communication: To send automated updates via Email, SMS, and WhatsApp regarding your order status or "Quick Commerce" delivery tracking.
Customer Service: To provide support via our Bhubaneswar head office or regional hubs.
Personalization: Using cookies to remember your preferences and cart items.

4. Cookies and Tracking

The Desitech uses cookies to enable the shopping cart functionality. Disabling cookies may prevent you from placing an online order.

Analytics: We use tools like Google Analytics and Meta Pixels to analyze site traffic and improve our product offerings.
Third-Party Cookies: Some of our partners (e.g., logistics providers for tracking) may use cookies. We do not have control over these third-party cookies.

5. Data Sharing and Disclosure

We only share your information with third parties necessary to fulfill your order:

Logistics Partners: (e.g., Zippee, WareIQ, BlueDart) solely for delivery purposes.
Legal Requirements: We reserve the right to disclose personally identifiable information as required by Indian law or when we believe disclosure is necessary to protect our rights in a judicial proceeding.

6. Data Security and Storage

Your information is protected both online and offline. We use industry-standard encryption to protect sensitive data transmitted online. Access to your data is restricted to authorized employees in our Bhubaneswar, Delhi, and Bengaluru offices who need the information to perform a specific job (e.g., billing or shipping).

7. Your Rights (The "Right to Correct")

You can review, update, or correct your personal information at any time by logging into your account on TheDesitech.com. Under the DPDP Act, you also have the right to request the deletion of your data, provided there are no pending legal or transactional obligations.